Degraded Service Across all APIs

Incident Report for TunnelBear

Resolved

This incident has been resolved.

Posted Jun 29, 2020 - 15:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 29, 2020 - 15:25 UTC

Identified

Our proxies have been identified as overloaded resulting in slower than normal response times. We are working on a solution.

Posted Jun 29, 2020 - 14:43 UTC

This incident affected: APIs (PolarBear API, TunnelBear API, RememBear API, TunnelBear Payments, TunnelBear Legacy API).