Multiple Applications Having Connectivity Issues

Incident Report for TunnelBear

Resolved

The issue has now been resolved. All systems are now 100% operational.

Posted Aug 30, 2020 - 16:58 UTC

Update

The issue appears to be with the upstream's network provider. This is getting looked into.

Posted Aug 30, 2020 - 11:14 UTC

Update

It looks like our VMFarms-hosted applications are having network issues. They are either completely or partially down. While our PolarBear API itself (which is hosted on AWS) is not down, it's dependency on TunnelBear API is causing a partial outage as well.

Posted Aug 30, 2020 - 10:56 UTC

Investigating

We are currently investigating this issue.

Posted Aug 30, 2020 - 10:54 UTC

This incident affected: APIs (PolarBear API, TunnelBear API, RememBear API, TunnelBear Payments, TunnelBear Legacy API) and VPN Servers (US, AU, DE, ES, FR, GB, IT, JP, NL, NO, SE, SG, NZ, RO, FI, IE, CH, BR, MX, DK, AR).