All APIs Down

Incident Report for TunnelBear

Resolved

This incident has been resolved.

Posted Jun 03, 2020 - 18:33 UTC

Monitoring

The switch has been replaced and we are monitoring our systems.

Posted Jun 03, 2020 - 18:29 UTC

Identified

A switch has failed with an upstream provider. They are working on replacing it.

Posted Jun 03, 2020 - 18:17 UTC

Investigating

We are currently investigating this issue. It seems to be originating from an upstream provider.

Posted Jun 03, 2020 - 18:11 UTC

This incident affected: APIs (PolarBear API, TunnelBear API, RememBear API, TunnelBear Payments, TunnelBear Legacy API).